Contact Information
Office Location and Office Hours
We are available: Monday thru Friday - 8:00 AM - 4:30 PM
Mailing Address:
55 W. Monroe Street,
Suite 1950
Chicago, IL 60603
Public Transportation:
Blue Line at Monroe and Dearborn
☎ Toll Free: (866) 441-9694
🖷 Fax: (312) 441-0454
✉ questions@ctapension.com
Retirement Clerks
For refunds of Retirement Plan contributions, tax withholding change, to delete dependents who are no longer eligible for medical or dental coverage. To change an address, set up direct deposit, change beneficiaries, report a death, etc.:
Ayanna Nesbitt
Pension Clerk☎ (312) 463-0361
✉ anesbitt@ctapension.com
Sonja Marshall
Pension Clerk☎ (312) 463-0363
✉ smarshall@ctapension.com
Eileen Wrightsell
Pension Clerk☎ (312) 463-0360
✉ ewrightsell@ctapension.com
Benefit Representatives
For matters involving benefits applications, QDROS, Child Support orders, return to work, earnings and contribution errors on benefit estimates:
Gloria Cage
Pension Representative☎ (312) 463-0358
✉ gcage@ctapension.com
Angel Trevino
Pension Representative☎ (312) 463-0367
✉ atrevino@ctapension.com
General Questions
John V. Kallianis
Executive DirectorRP for CTA Employees & RHCT
☎ (312) 463-0350
✉ jkallianis@ctapension.com
Rosa Rios
Executive Administrative Assistant☎ (312) 463-0351
✉ rrios@ctapension.com
Willie Means Jr.
Deputy Executive Director☎ (312) 463-0355
✉ wmeans@ctapension.com
Hector Flores
Benefits Coordinator☎ (312) 463-0356
✉ hflores@ctapension.com
Elsa Trejo, CPA
Finance Officer☎ (312) 463-0365
✉ etrejo@ctapension.com
NOTE: If the request is being made on behalf of the retiree, CTA Pension Office requires a legal guardianship document ONLY. Power of Attorney are NOT accepted. For details refer to Section 17, Rule 29 of the Retirement Plan for CTA Employee Booklet.
Income Verification
To order Income Verification statements:
Reba Riley
Receptionist & General Clerk☎ (312) 441-9694
☎ (866) 441-9694
✉ rriley@ctapension.com
Non-receipt of benefit checks
Contact the Northern Trust Company's Customer Service Department for issue involving the non-receipt of benefit checks:
Northern Trust Customer Service Department
☎ (312) 557-2879