Contact Information
Office Location and Office Hours
We are available: Monday thru Friday - 8:00 AM - 4:30 PM
Mailing Address:
55 W. Monroe Street,
Suite 1950
Chicago, IL 60603
Public Transportation:
Blue Line at Monroe and Dearborn
Toll Free: (866) 441-9694
Fax: (312) 441-0454
Email: questions@ctapension.com
General Questions
John V. Kallianis
Executive DirectorRP for CTA Employees & RHCT
(312) 463-0350
jkallianis@ctapension.com
Rosa Rios
Executive Administrative Assistant(312) 463-0351
rrios@ctapension.com
Willie Means Jr.
Deputy Executive Director(312) 463-0355
wmeans@ctapension.com
Hector Flores
Executive Assistant to Deputy Director(312) 463-0356
hflores@ctapension.com
Elsa Trejo
Finance Officer(312) 463-0365
etrejo@ctapension.com
Pension Representatives
For matters involving benefits applications, refunds, QDROS, Child Support orders, return to work, non-receipt of death benefits, earnings and contribution errors on benefit estimates:
Gloria Cage
Pension Representative(312) 463-0358
gcage@ctapension.com
Pension Clerks
For tax withholding change, to order benefit estimates, to delete dependents who are no longer eligible for medical or dental coverage. To change an address, set up direct deposit, change beneficiaries, report a death, etc.:
Norma Hernandez
Pension Clerk(312) 463-0362
nhernandez@ctapension.com
Ayanna Nesbitt
Pension Clerk(312) 463-0361
anesbitt@ctapension.com
Sonja Marshall
Pension Clerk(312) 463-0363
smarshall@ctapension.com
Eileen Wrightsell
Pension Clerk(312) 463-0360
ewrightsell@ctapension.com
NOTE: If the request is being made on behalf of the retiree, CTA Pension Office requires a legal guardianship document ONLY. Power of Attorney are NOT accepted. For details refer to Section 17, Rule 29 of the Retirement Plan for CTA Employee Booklet.
Income Verification
To order Income Verification statements:
Reba Riley
Receptionist & General Clerk (312) 441-9694(866) 441-9694
rriley@ctapension.com
Non-receipt of benefit checks
Contact the Northern Trust Company's Customer Service Department for issue involving the non-receipt of benefit checks:
Northern Trust Customer Service Department
(312) 557-2879