If you are a current retiree / surviving spouse and you need to change something related to your medical/dental coverage through the Retiree Health Care Trust like adding/dropping dependents, please contact Group Administrators at 1(866)997-3821 or visit www.groupadministrators.com
If you are a current retiree/surviving spouse and you need to change your mailing address, change your banking information, or change your Federal Tax withholding election you may do so by completing the appropriate sections on the front / back of your monthly paystub and mailing that form to:
Northern Trust Company
Benefit Payment Services
50 S. LaSalle Street, C2N
Chicago, IL 60603
If you have any questions about how to fill out the forms, you can reach Northern Trust Benefit Payment Services at 1(312)557-9700
Please contact one of the Retirement Clerks below if you are a former CTA Employee and you would like to obtain a Refund of Your Employee Contributions to the Retirement Plan.
Please also contact one of the Retirement Clerks if you are a current retiree/surviving spouse and you need to Change Beneficiaries for a Death Benefit or Report the Death of a Retiree/Surviving Spouse.
For matters involving benefits applications, QDROS, Child Support orders, return to work, earnings and contribution errors on benefit estimates:
RP for CTA Employees & RHCT
Executive Administrative Assistant
Deputy Executive Director
If the request is being made on behalf of the retiree, CTA Pension Office requires a legal guardianship document ONLY. Power of Attorney are NOT accepted. For details refer to Section 17, Rule 29 of the Retirement Plan for CTA Employee Booklet.
To order Income Verification statements:
Contact the Northern Trust Company's Customer Service Department for issues involving the non-receipt of benefit checks:
We are available: Monday thru Friday - 8:00 AM - 4:30 PM
55 W. Monroe Street,
Chicago, IL 60603
Blue Line at Monroe and Dearborn
Phone: (312) 441-9694
Fax: (312) 441-0454